Shop Policies

 

Processing Time

We don't hold large inventories and each of our jewelry is made by hand per order. Please allow about 3 weeks processing time for most orders.

Custom designs, engraving and special setting may require longer processing time. If you have a specific date in mind, contact us to ensure time frames prior to placing you order.

 

Estimated Shipping Time

For your local shipping costs and delivery times click here.

For most regions, standard shipment will take14-21 business days. 
If you need a faster deliver you can choose express delivery at checkout, that usually takes up to 5 business days.
If you need your items to arrive on a specific date we suggest first contact us to make sure the time frames meet.
Important Note:

We'll do our best to meet these shipping estimates, but cannot guarantee them. 

All orders will be shipped within the time frame indicated.
Actual delivery time will depend on: postal services units worldwide, current protocols (i,e., Covid19) and the shipping method you choose.

 

Customs and Import Taxes

Buyers are responsible for any customs and import taxes that may apply. "Noa Sharon Designs" is not responsible for delays due to customs/local fees at your region. 
Local taxes and duties are not included.

 

Payment Methods

Available at checkout:
  • Paypal and all credit cards (via PayPal express checkout)
  • Selected cryptocurrencies
Available by communication:
  • Payoneer
  • Money transfer / Bank deposit
  • Installment / payment plans (contact for more info)

 

Returns and Refunds

We gladly accept returns, exchanges, and cancellations, providing you will:

  • Contact within: 3 days of delivery
  • Ship items back within: 14 days of delivery
  • Request a cancellation within: 12 hours of purchase

 

Items on sale, rings, engraved jewelry and all custom / personalized orders are non - refundable.

Make sure to contact us to arrange acceptance before you ship your items back. Items must be returned to our listed address in original state and unworn, via standard registered mail. Write on the envelope: "returned goods".

Refund excludes all transaction fees and shipping costs.

We will refund once the package has arrived. We will deduct any custom fees that may be applied if you'll not send it as specified.

If the item you received is as described in your order details, you will get partial refund: minus a restocking fee of 30%.

All shipped items and parcels are being documented (photographed) at our studio prior to shipping.

If you choose standard shipping at checkout, it comes with no tracking and no insurance and if it's lost or undelivered we cannot resend or refund.

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

 

Custom & Personalized Items

All designs crafted in our studio are "Noa Sharon Designs" intellectual property by definition.
If we made a custom/personalized design for you, and you had some involvement in the idea/sketching process - all intellectual property in sketching, brainstorming, making, materials, post and publishing this design - belongs solely to "Noa Sharon Designs". 

If you wish to create a custom design that will not be replicate, contact us for an exclusive design. This means we will design an item specifically for you and will not replicate it. Generally, exclusive designs value is X100 or more of a regular custom design.

Unless it is your own personal registered design, and you sign a paper asking us to create your jewelry as a replica of this design - all item/s design properties belong to "Noa Sharon Designs".

 

Pricing

Due to the frequent rise in the gold rate, jewelry values are updated regularly. We will be happy to answer any questions.

 

Important Notes 

Our jewelry are made by hand. It involves the use of raw materials such as metals and gems, which are all essentially one of a kind. The final pieces might be slightly different than the images on our site.

Slight irregularities and variations in the material / gemstones of the jewelry are unique and individual to each item. These characteristics are what make each piece of jewelry unique, and should not be considered a defect.

All earrings come with silicon ear backs for optimal fitting so they wouldn't fall off. Some gold earrings will arrive with gold butterfly ear backs as well - when indicated in item details. If you wish to get gold butterfly ear backs with your order, simply add them to your cart from the "add on" drop down menu.